1. About These Terms
Last updated: 18 August 2026
These Terms & Conditions provide general information about services supplied by Kleanest Australia (“Kleanest”, “we”, “us” or “our”). By accepting a quote or booking a service, you agree to these terms together with the applicable quote, booking confirmation or written service agreement.
If another written agreement applies to your service, it will form part of the agreement and will take priority if there is an inconsistency.
2. Quotes and Service Scope
Kleanest provides cleaning, property-care and related services. The specific tasks, frequency, timing, price and any exclusions for your service will be confirmed in your quote, booking confirmation or service agreement.
If you need something that is not listed in your quote, please contact our team. Any additional work or price change will be discussed with you before it is confirmed.
3. Bookings, Access and Client Responsibilities
Please provide safe and timely access to the premises, any utilities reasonably required for the service, and accurate instructions about keys, alarms, security, restricted areas and site procedures.
Please tell our team about hazards, fragile or sensitive items, special cleaning requirements, pets or anything else that may affect the service. Valuable personal belongings and confidential materials should be secured before the service begins.
4. Pricing, GST and Payment
The price, GST treatment, invoice details and payment due date for your service will be shown in the applicable quote, invoice or service agreement.
If you have a question about a price or invoice, please contact our team as soon as possible so we can review it with you.
5. Cancellations and Rescheduling
If you need to cancel, postpone or reschedule a service, please contact our team as soon as possible. We will discuss the available options with you and explain any conditions contained in your quote, booking confirmation or service agreement before confirming the change.
If Kleanest needs to change a booking because of safety, access, weather or another circumstance outside our reasonable control, we will contact you and arrange a suitable next step where possible.
6. Service Quality, Damage and Complaints
We aim to provide every service with due care and skill and in accordance with the agreed scope. If you have a concern about the service or believe something has been missed or damaged, please contact our team as soon as reasonably possible.
Providing details and photos where available will help us review the concern and discuss an appropriate solution with you. Nothing in this section limits any rights you may have under applicable law.
7. Consumer Rights and Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or another applicable law.
Where the Australian Consumer Law applies, services must be provided with due care and skill, be fit for an agreed purpose, and be supplied within the agreed time or, if no time is agreed, within a reasonable time.
8. Privacy, Ending Services and Governing Law
We handle personal information in accordance with our Privacy Policy. These terms are governed by the laws of Queensland, Australia.
We may update these general terms from time to time. The terms applying to a service are the terms provided or available when the quote or booking is accepted, unless we agree otherwise with you.
To discuss a booking, cancellation, payment question or concern, contact our team:
info@kleanest.com.au
07 5625 6060
0451 295 108
6/9 Bay Street, Southport QLD 4220